Technical Support Engineer

Job Summary

Seeking a full-time Technical Support Engineer to provide exceptional customer support remotely, focusing on troubleshooting technical issues related to marketing attribution and integrations while enhancing customer satisfaction.

Key responsibilities:

• Provide timely support via email, live chat, phone, and screen shares
• Troubleshoot HTML, JavaScript, and integrations with platforms like Google Analytics and CRMs
• Guide customers through setup and configuration of attribution tools and lead tracking

Required qualifications:

• 3+ years of experience in technical support or a related customer-facing technical role
• Experience supporting a SaaS product, particularly in marketing or analytics
• Proficient in troubleshooting HTML, JavaScript, and browser-based issues
• Knowledge of Google Analytics or similar web analytics tools
• Familiarity with Zapier, CRM software, and basic understanding of Google Paid Ads and SEO tactics