Technical Support Engineer

Job Summary

Joining a fast-growing startup, the remote Technical Support Engineer will manage complex technical issues for enterprise customers, ensuring successful adoption of the platform while collaborating with R&D and product teams.

Key responsibilities

• Serve as the primary technical contact for enterprise customers, owning issues from initial report to resolution
• Troubleshoot complex challenges across cloud environments, CI/CD pipelines, and source control management platforms
• Provide proactive communication with customers, managing expectations during high-impact issues and advocating for their needs internally

Required qualifications

• 3+ years of experience in technical or product support, preferably for SaaS, AppSec, or DevOps platforms
• Tier 3-level troubleshooting skills across source control systems, APIs, cloud platforms, and monitoring tools
• Proficiency in scripting languages such as Python, Bash, or PowerShell for diagnostics and automation
• Excellent ability to communicate complex technical issues in plain language
• Self-motivated and comfortable in a remote-first work environment, with the ability to collaborate across time zones