Technical Support Engineer

Job Summary

To support a growing team, the full-time Technical Support Engineer will provide technical assistance to clients, troubleshoot issues, and collaborate with cross-functional teams while working remotely.

Key responsibilities

• Provide efficient and effective technical support to customers
• Diagnose and troubleshoot software and hardware issues related to the product
• Document and track customer issues, resolutions, and best practices to contribute to the knowledge base

Required qualifications

• Proven experience in technical support, preferably in data backup or storage solutions
• Strong knowledge of Veeam data backup products and ecosystem experience (e.g., VMware ESX(i)/vSphere, Microsoft Hyper-V)
• Advanced user or administrative level experience with Ubuntu Linux and Windows Server
• Strong knowledge of server hardware
• Proficiency in English and Italian is required