Technical Support Engineer

Job Summary

Experienced technical support professionals will find a full-time remote opportunity as an L1 Technical Support Engineer, responsible for serving enterprise customers, resolving support tickets, and collaborating with engineering teams to enhance product functionality.

Key responsibilities

• Serve as a trusted technical advisor for enterprise customers using cloud email and AI security solutions
• Own and resolve inbound support tickets, including configuration issues and threat investigations
• Create and maintain knowledge base documentation to improve customer self-service and case deflection

Required qualifications

• 4+ years of experience in technical support within cybersecurity, SaaS, or enterprise technology environments
• Strong understanding of email security concepts and modern cloud/SaaS ecosystems
• Experience troubleshooting APIs, integrations, and enterprise platform configurations
• Ability to investigate and resolve technical issues through log analysis and cross-functional collaboration
• Experience using AI tools or AI-powered support platforms is highly preferred