Technical Support Engineer

Job Summary

Providing top-notch technical assistance remotely, the full-time Technical Support Engineer will troubleshoot customer issues, analyze SQL queries, and ensure smooth operations of the automation platform while engaging with clients.

Key responsibilities:

• Respond promptly to customer inquiries, offering technical assistance and troubleshooting support via email and phone
• Create and analyze SQL queries to identify and resolve data-related customer issues
• Collaborate with the development team to escalate and resolve complex technical problems

Required qualifications:

• Proficiency in SQL and database knowledge
• Experience in a technical support role, preferably in a software or SaaS environment
• Strong analytical skills with a proactive attitude towards customer service
• Excellent communication skills in English and Spanish
• Familiarity with Python and AWS services is desirable