Technical Support Engineer

Job Summary

Working closely with customers and internal teams, the full-time Technical Support Engineer will resolve complex technical issues and enhance support processes for the Multi-Sensor Annotation Platform.

Key responsibilities

• Provide application troubleshooting and technical support to clients
• Collaborate with service desk and product teams to improve support processes
• Deliver exceptional customer experience by addressing and resolving technical challenges

Required qualifications

• Bachelor's Degree in Computer Science, IT, or a related field
• 5-10 years of experience in technical support or a similar role
• Proficiency in Python or JavaScript, and experience with PostgreSQL and MongoDB
• Knowledge of AWS S3 or Google Cloud Storage
• Experience with data formats such as JSON and CSV, and data pipelines