Technical Support Engineer

Job Summary

Providing expert support for Clinical AI products, the full-time remote Technical Support Engineer Associate will serve as the primary technical resource, troubleshoot issues, and collaborate with cross-functional teams to enhance healthcare IT experiences.

Key responsibilities

• Serve as the primary technical support resource for Clinical AI products, addressing customer inquiries and troubleshooting escalated issues
• Coordinate projects and manage customer communication while maintaining detailed records of incidents and resolutions
• Collaborate with internal teams to resolve complex issues and contribute to continuous improvement initiatives in support processes

Required qualifications

• Bachelor's degree in Information Technology, Healthcare Informatics, or a related field, or equivalent professional experience
• Minimum of 5 years of experience in IT support roles, with at least 3 years in a healthcare or radiology-focused technical support role
• Strong knowledge of Windows and Linux operating systems, along with experience in MSSQL database management
• Proven experience troubleshooting complex software applications and healthcare technology solutions
• Experience with public cloud environments and familiarity with scripting and reporting tools