Technical Support Engineer

Job Summary

Working remotely in a full-time capacity, the Technical Support Engineer will troubleshoot customer-reported issues, communicate product information, and advocate for customer needs while collaborating with various teams to enhance the overall customer experience.

Key responsibilities:

• Troubleshooting and investigating customer-reported issues and questions
• Communicating relevant concepts and analyzing customer configurations
• Handling escalations and advocating for customers in resolving functional issues

Required qualifications:

• Familiarity with modern web technology and accessibility, including REST API and HTML/CSS/JavaScript
• Understanding of the software development lifecycle from roadmap to deployment
• Experience with relational database structures such as SQL
• Studying or holding a degree in computer science or software engineering, or equivalent knowledge
• Specific knowledge of Salesforce and Apex is a significant plus