Technical Support Engineer

Job Summary

To maintain the reliability and performance of customer environments remotely, the full-time Technical Support Engineer will troubleshoot issues related to Linux, OpenStack, and Kubernetes while collaborating with the development team and participating in on-call rotations.

Key responsibilities:

• Proactively troubleshoot and resolve issues in customer environments involving Linux, OpenStack, Kubernetes, and networking technologies
• Reproduce and confirm customer issues in labs, providing detailed information to the development team
• Manage escalations and communicate effectively with customers during incidents, ensuring timely updates and resolutions

Required qualifications:

• High School diploma or equivalent required; four-year degree preferred or equivalent work experience (3+ years in technical customer support for IaaS/SaaS technologies)
• Strong knowledge of OpenStack, Kubernetes, and Linux system administration
• Experience with networking tools and troubleshooting network issues
• Proficiency in Python or scripting for automation tasks
• Experience with DCOPs, firmware upgrades, and virtualization solutions