Technical Support Engineer

Job Summary

Working remotely in a full-time capacity, the Technical Support Engineer will manage customer support for three .NET products, focusing on deep technical debugging and collaboration with the engineering team.

Key responsibilities

• Own customer support for Document Automation Server, Searchlight, and DocuVieware, addressing technical issues and documentation queries
• Write custom sample code to assist customers with complex features such as OCR and data extraction
• Contribute to documentation and provide actionable bug reports and feature requests to engineering

Required qualifications

• Solid technical depth in C#, with the ability to read and debug code
• Experience with APIs and understanding of error messages
• Ability to work collaboratively and manage tasks independently
• Experience with Java or Python is a plus
• Customer-focused mindset with a proactive approach to improving customer experience