Technical Support Engineer

Job Summary

Working remotely from the West Coast, the full-time Technical Support Engineer will troubleshoot and resolve complex technical inquiries related to vulnerability assessment and compliance auditing software while collaborating with cross-functional teams to enhance customer experience.

Key responsibilities

• Troubleshoot and analyze customer technical inquiries, ensuring timely problem resolution
• Recreate customer software issues in a lab environment for engineering assessment and provide actionable insights on vulnerability scan results
• Maintain in-depth knowledge of Tenable products and contribute to solution knowledge creation for customer and internal use

Required qualifications

• Bachelor's degree in a technical field or equivalent experience
• 2+ years of professional experience with networking, Linux/Unix, macOS, and Windows administration
• Experience providing technical support to enterprise clients and troubleshooting complex issues
• Demonstrated interest in AI and Large Language Models with hands-on experience
• Knowledge of computer, network, and application security; familiarity with Nessus or similar tools is a plus