Technical Support Engineer

Job Summary

Working remotely, the full-time Technical Support Engineer will investigate and resolve complex technical issues for customers using Jama Software's solutions, providing support for both cloud and self-hosted environments.

Key responsibilities:

• Deliver Planned Weekend Support and on-call services as required
• Provide functional support through ticketing systems and screen shares for customers and internal stakeholders
• Analyze logs and troubleshoot installations, upgrades, and migrations for self-hosted customers

Required qualifications:

• 2+ years of experience supporting Java-based web applications
• 2+ years using the Linux command line for log parsing and system configuration
• 2+ years of experience troubleshooting firewalls and proxies
• 2+ years working with a REST API
• Experience with containerization technologies such as Docker and Kubernetes