Technical Support Engineer

Job Summary

Joining a dynamic team, the full-time Technical Support Engineer I will support global customers with the deployment, configuration, and troubleshooting of MultiValue database products while engaging in QA initiatives and light development tasks in a hybrid work environment.

Key responsibilities

• Support global customers by resolving complex issues in live production environments and conducting root cause analysis
• Assist the QA team with testing database patches and new releases while developing automation scripts for log analysis
• Participate in 24/7 on-call shifts to respond to critical incidents and ensure operational continuity

Required qualifications

• 0-2 years of experience in Technical Support, QA, or junior development roles
• Bachelor's degree in Computer Science, Information Technology, or a related field
• Familiarity with Windows, Linux, and AIX operating systems
• Basic programming skills in C and Python, with a willingness to engage in code debugging
• Interest in Artificial Intelligence and its application in enterprise software and support workflows