Technical Support Engineer

Job Summary

Working remotely in a full-time capacity, the Tier 2 Technical Support Engineer will independently manage complex technical issues related to application, integration, and infrastructure layers, ensuring clear communication with customers and collaboration with engineering teams.

Key responsibilities

• Diagnose and resolve application, database, integration, and performance issues in production WMS/logistics environments
• Write and review SQL queries to validate data integrity and analyze execution plans
• Serve as an escalation point for Tier 1 support and collaborate with Tier 3 and Engineering on complex issues

Required qualifications

• A degree in Computer Science, MIS, or equivalent hands-on experience with 3+ years in enterprise application support
• Solid experience with Microsoft SQL, including query writing and database performance improvement
• Proficiency in troubleshooting issues on Windows Server and across applications, databases, and infrastructure
• Familiarity with system integrations, including APIs and file transfers
• Experience in operational or support environments, including exposure to ITIL processes and service management tools