Technical Support Engineer

Job Summary

As a problem-solving, developer-focused technologist, the full-time Technical Support Engineer will troubleshoot complex software issues, collaborate with cross-functional teams, and consult directly with clients to ensure timely resolutions while working remotely.

Key responsibilities

• Troubleshoot and resolve complex software and technical issues in collaboration with internal teams
• Consult with clients to identify root causes and drive timely issue resolution
• Take ownership of technical issues, prioritize development needs, and communicate impacts to relevant teams

Required qualifications

• Minimum 2 years of experience handling complex technical cases
• Experience with REST API frameworks
• 1+ years of experience with SQL and relational databases
• Understanding of email technology (SMTP, iMail, LDAP) and networking
• Comfortable using generative AI tools for troubleshooting and research