Technical Support Engineer

Job Summary

Independently resolving Level 2 support cases, the full-time Technical Support Engineer will investigate mobile subscription, SDK, and integration issues using logs, SQL, and API tools while maintaining high customer satisfaction and response targets in a remote environment.

Key responsibilities

• Own and manage standard Level 2 support cases from start to finish
• Investigate and troubleshoot issues related to mobile subscriptions, SDKs, and integrations
• Act as a liaison to engineering by reproducing issues and writing actionable bug reports

Required qualifications

• 1+ year of experience in Level 2 support within a B2B environment
• Basic knowledge of SQL and APIs for log navigation and database queries
• Strong written English skills for effective communication in async channels
• Experience in investigating root causes before escalating issues
• Familiarity with mobile development or reading server/SDK logs is a plus