Technical Support Engineer

Job Summary

To enhance service delivery and operational efficiency, the full-time Technical Support Engineer will operate and maintain core production and development applications, troubleshoot issues, and collaborate with cross-functional teams while working remotely from California.

Key responsibilities:

• Operate, maintain, and support production and development applications, ensuring high service quality
• Identify and lead initiatives for process and product support improvements
• Troubleshoot and resolve issues across various environments, including debugging enterprise code

Required qualifications:

• Hands-on experience with scripting languages such as Python and Bash
• Proficiency in Linux environments and understanding of networking principles
• Strong experience in technology roles with the ability to manage multiple projects
• Solid understanding of application architecture and CI/CD processes
• Proven experience in troubleshooting through log analysis and root cause analysis