Technical Support Engineer

Job Summary

Providing technical support to corporate clients, the remote Technical Support Engineer will communicate with users of Access Server & CloudConnexa, troubleshoot networking issues, and ensure client satisfaction.

Key responsibilities

• Communicate with clients regarding Access Server & CloudConnexa, addressing their technical inquiries
• Investigate and resolve client issues received through the ticketing system
• Coordinate with team members and other departments to resolve complex technical problems

Required qualifications

• At least 3 years of experience in Sysadmin/Support roles with a focus on networking and Linux troubleshooting
• Fluency in English, both spoken and written
• Strong understanding of networking concepts such as TCP/IP, Routing, and Layer 3
• Experience using tools like Wireshark and tcpdump
• Familiarity with cloud solutions such as AWS, GCP, and Azure