Technical Support Engineer

Job Summary

Enthusiastic and experienced, the fully remote Technical Support Engineer will diagnose, troubleshoot, and resolve customer issues while managing support tickets and creating knowledge base content.

Key Responsibilities

• Become a product expert by testing installation and configuration features of FileCloud across multiple desktop applications
• Respond to all Level 1 & Level 2 support tickets within SLA while following up with customers on ticket status
• Create internal tickets with product engineering and develop knowledge base content from resolved issues

Required Qualifications

• Currently based in the US and a US citizen
• Available to work a shift between 9 am to 5 pm CST and support weekend rotation
• Strong verbal and written communication skills in English