Technical Support Engineer

Job Summary

The full-time remote Technical Support Engineer will provide top-tier assistance to customers and internal teams by troubleshooting technical issues, ensuring smooth product usage, and collaborating with engineering to resolve complex problems.

Key responsibilities

• Provide first-line technical support and diagnose software, hardware, and system issues
• Guide customers through product setup, configuration, and best practices while maintaining detailed records of interactions
• Create and improve technical documentation, FAQs, and knowledge base articles to enhance the customer experience

Required qualifications

• 1+ years of experience in a technical role
• Experience documenting solutions and contributing to knowledge bases
• Familiarity with ticketing systems and customer support tools
• Ability to explain technical concepts to non-technical users
• Proactive and customer-focused mindset