Technical Support Engineer

Job Summary

Providing timely and efficient technical support, the full-time Technical Support Engineer Tier I will troubleshoot customer issues via phone and other channels, ensuring product functionality and enhancing the support process in a remote work environment.

Key responsibilities

• Provide prompt responses to customer inquiries and troubleshoot issues effectively
• Follow up with customers post-troubleshooting to ensure full functionality of products
• Build and maintain an internal knowledge base with guides and solutions

Required qualifications

• Foundational understanding of Microsoft Windows operating systems
• Basic exposure to PowerShell and familiarity with macOS and/or Linux environments
• Experience in customer service, helpdesk, or IT support roles
• Introductory knowledge of Active Directory or Group Policy
• Motivation to learn and grow within a technical support role