Technical Support Engineer

Job Summary

Working remotely or in a hybrid capacity, the full-time Technical Support Engineer will troubleshoot and resolve technical issues for customers, utilizing various communication channels and CRM tools to ensure high customer satisfaction.

Key responsibilities

• Troubleshoot technical issues on Cellebrite solutions using phone, email, and chat services
• Manage support cases remotely while adhering to established SLA and KPI compliance
• Collaborate closely with internal teams to enhance customer support and issue resolution

Required qualifications

• At least 2 years of experience in technical support or IT support
• Hands-on experience with Windows workstation/application support and intermediate networking services
• Proven experience in supporting application software solutions
• Strong problem-solving skills with a customer-oriented approach
• Ability to multitask and work effectively under pressure