Technical Support Engineer

Job Summary

Providing high-quality support to customers and internal teams, the full-time Technical Support Engineer will resolve technical issues related to the platform, troubleshoot integration problems, and collaborate with engineering and sales teams while working remotely.

Key responsibilities

• Resolve technical issues and provide advanced support directly to customers, including troubleshooting APIs and UI issues
• Manage support tickets by responding within SLA timeframes and escalating complex issues as needed
• Analyze API logs and error messages to identify root causes and provide structured feedback to engineering teams

Required qualifications

• Experience supporting and troubleshooting REST APIs and backend services, including authentication flows
• Strong analytical thinking and technical problem-solving skills across web platforms and cloud environments
• Familiarity with AI platforms, machine learning systems, or data-intensive applications
• Proficiency in technical writing, including creating user guides and troubleshooting documentation
• Ability to work independently and collaboratively while managing multiple support cases effectively