Technical Support Engineer

Job Summary

Empowering heavy civil construction leaders, the full-time Technical Support Engineer will provide expert-level support and technical troubleshooting for clients using the B2W ONE Platform, while collaborating with development teams to enhance software functionality.

Key responsibilities

• Champion Customer Success: Provide expert-level support via phone and screen-sharing to help clients navigate configuration, product functionality, and hosted services
• Master Technical Troubleshooting: Dive deep into system performance, permissions, and data inconsistencies to resolve complex application errors
• Drive Platform Evolution: Collaborate directly with Development teams by documenting defects and trends to influence future software enhancements

Required qualifications

• College degree in a relevant field with a solid understanding of relational database concepts
• Advanced proficiency with Microsoft Windows desktop/server operating systems and Google products
• Previous experience with SQL or a background in coding/programming
• Prior experience working within the AECO or construction technology space
• Experience using CRM systems to manage and track complex case lists