Technical Support Engineer

Job Summary

Providing advanced technical support for Bindplane products, the full-time remote Technical Support Engineer II will troubleshoot complex customer issues, collaborate with product and engineering teams, and ensure customer satisfaction through effective communication and documentation.

Key responsibilities

• Provide advanced technical support for Bindplane products in complex enterprise environments
• Troubleshoot and resolve customer issues related to deployment, configuration, and integration
• Coordinate with Sales, Product, and Engineering teams to address customer challenges

Required qualifications

• 3+ years of experience in technical support, software support, or a related role
• Strong troubleshooting skills in SaaS, observability, or cloud environments
• Experience with cloud platforms (AWS, Azure, GCP) and container technologies (Docker, Kubernetes)
• Ability to analyze logs, performance metrics, and system behaviors to identify root causes
• Familiarity with OpenTelemetry, monitoring, logging, or related tools (preferred)