Technical Support Engineer

Job Summary

Delivering high-quality technical support in a hybrid remote environment, the full-time Technical Support Engineer II will resolve complex customer issues, maintain thorough documentation, and collaborate with internal teams to enhance the support experience across CivicPlus products.

Key responsibilities

• Provide exceptional technical support via email, live chat, and phone while documenting customer interactions
• Investigate and troubleshoot technical issues, analyzing system logs, SQL queries, and API interactions
• Collaborate with product engineering teams to identify and resolve recurring issues, driving process improvements

Required qualifications

• Bachelor's degree in Information Systems Technology or equivalent experience
• Technical proficiency in HTML, CSS, JavaScript, and SQL database systems
• Experience with scripting languages such as Python, PowerShell, or Bash
• Strong interpersonal skills with a customer-centric approach
• Ability to thrive in ambiguous situations and manage time effectively