Technical Support Engineer

Job Summary

Seeking a remote Technical Support Engineer, the full-time position will investigate and resolve complex technical issues for enterprise customers, leveraging technical expertise to troubleshoot applications, configurations, and infrastructure.

Key responsibilities

• Own resolution of technical issues for a portfolio of enterprise customers, ensuring timely and diligent follow-through
• Serve as the primary point of accountability for accounts, proactively communicating with customers and internal stakeholders
• Investigate and resolve complex production issues independently while collaborating with Engineering and other teams as needed

Required qualifications

• At least 3+ years in a technical, customer-facing support or implementation role supporting enterprise B2B SaaS customers
• Experience with graph databases, NoSQL data stores, or distributed SQL systems
• Working knowledge of Groovy or another object-oriented programming language
• Experience with REST APIs and API-testing tools such as Postman
• BS in Computer Science, Computer Engineering, Information Technology, or a related discipline is preferred