Technical Support Engineer

Job Summary

Providing world-class post-sales technical leadership, the full-time Technical Support Engineer will serve as a trusted technical interface for customers deploying Nokia's Fixed Networks Access products in a hybrid work environment.

Key responsibilities

• Utilize advanced analytical skills to address complex problems and offer innovative solutions
• Lead technical projects, ensuring SLA compliance and resolving escalated cases
• Engage with customers and vendors to address complex cases and ensure quick recovery during outages

Required qualifications

• B.S. in Telecommunication, Networking, or Computer Systems Engineering
• 5 to 7 years of experience in Networking, Fixed Network Products, and Software Defined Networks
• Certifications in Networking, programming, Linux, or Cloud & Virtualization are a plus
• Advanced to fluent English communication skills