Technical Support Engineer

Job Summary

As a remote Technical Support Engineer, the successful candidate will provide critical support to customers by troubleshooting performance and configuration issues, delivering exceptional service through various communication channels, and contributing to the knowledge base while mentoring team members.

Key responsibilities

• Collaborate with field technical teams and Engineering to resolve customer issues
• Provide support through tickets and Slack Connect, utilizing Zoom for complex cases
• Document solutions and mentor team members to foster a culture of continuous learning

Required qualifications

• Expertise in Apache Pinot and familiarity with the StarTree Platform
• Experience in customer support or technical support roles
• Ability to work with advanced data technologies, including vector indexes
• Strong understanding of cloud-based analytics systems
• Proven ability to communicate technical information effectively to diverse audiences