Technical Support Engineer
Job Summary
Merging medical imaging solutions, the full-time remote Technical Support Engineer will provide advanced technical support and act as an escalation resource for internal and external customers, focusing on the resolution of complex technical issues related to Merge Healthcare products.
Key responsibilities
- Manage and resolve technical issues within the installed base through self-directed support and effective communication
- Document detailed information about troubleshooting steps and resolutions in the CRM while improving customer satisfaction
- Perform preventative maintenance activities and remote software upgrades to ensure system stability for customers
Required qualifications
- Solid understanding of computer hardware, including workstations, servers, and storage systems
- Experience supporting and administering workstation and server operating systems
- Knowledge of network infrastructure, connectivity, and communication protocols
- Degree from a Technical College/University or equivalent experience, with a preference for a Bachelor's Degree in relevant fields
- Proven ability to manage multiple priorities independently in a fast-paced environment
Complete Job Description
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