Technical Support Engineer
Job Summary
To support a growing team, the full-time Technical Support Engineer will provide efficient technical assistance to clients, diagnose software and hardware issues, and collaborate with cross-functional teams, all while working remotely.
Key responsibilities
- Provide efficient and effective technical support to customers
- Diagnose and troubleshoot software and hardware issues related to the product
- Document and track customer issues, resolutions, and best practices to contribute to the knowledge base
Required qualifications
- Proven experience in technical support, preferably in data backup or storage solutions
- Strong knowledge of Veeam data backup products and the Veeam ecosystem (e.g., VMware ESX(i)/vSphere, Microsoft Hyper-V)
- Advanced user or administrative level experience with Ubuntu Linux and Windows Server
- Experience conducting root cause analysis (RCA), including analyzing OS, infrastructure, and product logs
- Proficiency in English and French is required
Complete Job Description
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