Technical Support Engineer
Job Summary
To support customer needs, the contract Technical Support Engineer will provide L2/L3 troubleshooting for API and integration issues, develop code changes, and communicate effectively with clients while working remotely for a duration of 6 months.
Key responsibilities
- Provide L2/L3 support for APIs, integrations, and error-code issues
- Support customer onboarding and troubleshoot technical issues to resolution
- Reproduce and diagnose problems using code, logs, and databases
Required qualifications
- 1-2 years of recent L2/L3 technical support or engineering experience
- API and systems integration experience
- Development experience with the ability to make and troubleshoot code changes
- Strong debugging skills using application code, logs, and databases
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field preferred, or equivalent technical experience
Complete Job Description
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