Technical Support Engineer
Job Summary
Skilled in technical support, the full-time Technical Support Engineer will provide efficient assistance to clients with technical issues, diagnose software and hardware problems, and collaborate with cross-functional teams, all while working remotely.
Key responsibilities
- Provide efficient and effective technical support to customers
- Diagnose and troubleshoot software and hardware issues related to the product
- Collaborate with cross-functional teams to promptly resolve complex technical problems
Required qualifications
- Proven experience in technical support, preferably in data backup or storage solutions
- Strong knowledge of Veeam data backup products and ecosystem
- Advanced user or administrative level experience with Ubuntu Linux and Windows Server
- Strong knowledge of server hardware
- Proficiency in English and Italian is required
Complete Job Description
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