Technical Support Engineer
Job Summary
To deliver responsive technical support and resolve complex client technology issues, the full-time TAC Helpdesk Engineer will manage support cases and project work remotely, utilizing tools such as ConnectWise, Microsoft 365, and Azure while maintaining accurate technical documentation.
Key responsibilities
- Provide remote and occasional on-site Level 2 technical support to clients through various communication channels
- Actively manage assigned tickets and projects to ensure timely responses and resolutions in accordance with service-level expectations
- Maintain accurate client documentation and identify proactive solutions to recurring support issues
Required qualifications
- Associate's degree or 3-5 years of equivalent technical experience
- At least one relevant industry certification or equivalent demonstrated technical experience
- Strong IP networking knowledge with the ability to troubleshoot hardware, software, and network issues
- Hands-on experience with Microsoft Windows Server, desktop environments, and Azure services
- Experience in managing and resolving technical support tickets in a timely manner
Complete Job Description
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