Technical Support Engineer
Job Summary
Providing technical support to field engineers and technicians, the full-time Technical Support Engineer will troubleshoot and resolve issues with complex electro/mechanical equipment and software, while also reporting design problems and assisting with customer installations.
Key responsibilities
- Diagnose, troubleshoot, and repair complex electro/mechanical equipment and software systems
- Respond to unresolved issues escalated from first-line product support
- Report design and reliability problems to engineering teams and assist with customer training
Required qualifications
- Experience in providing technical support for complex systems
- Proficiency in troubleshooting electro/mechanical equipment and software
- Ability to communicate technical information effectively to users
- Experience with customer installation processes
- Familiarity with networked and wireless systems
Complete Job Description
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