Technical Support Engineer
Job Summary
Seeking a full-time remote TAC Helpdesk Engineer to deliver Level 2 technical support, manage support cases, and resolve complex client technology issues across managed IT environments using various tools and platforms.
Key responsibilities
- Provide remote and occasional on-site Level 2 technical support through various communication channels
- Actively manage assigned tickets and projects to ensure timely resolution in accordance with service-level expectations
- Maintain accurate client documentation and identify proactive solutions to recurring support issues
Required qualifications
- Associate's degree or 3-5 years of equivalent technical experience
- At least one relevant industry certification or equivalent demonstrated technical experience
- Strong knowledge of IP networking and experience troubleshooting hardware and software issues
- Hands-on experience with Microsoft Windows Server, Microsoft 365, and Azure services
- Ability to work independently and collaboratively in a technical support environment
Complete Job Description
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