Technical Support Engineer
Job Summary
Working remotely, the full-time Technical Support Engineer will provide high-quality technical support for CPQ software, troubleshoot complex issues related to ERP and CRM integrations, and collaborate with cross-functional teams to enhance customer success.
Key responsibilities
- Serve as the primary point of contact for Tier II technical support escalations, delivering timely and effective solutions
- Diagnose and troubleshoot issues related to Experlogix CPQ software, SQL Server databases, and web-based applications
- Collaborate with Product Development and Professional Services teams to investigate and resolve complex technical issues
Required qualifications
- 2+ years of experience in technical support, application support, or software development
- Experience supporting enterprise software solutions such as Microsoft Dynamics, Salesforce, or other ERP and CRM platforms
- Strong understanding of Microsoft SQL Server with proficiency in writing SQL queries
- Familiarity with web technologies including HTML, CSS, JavaScript, and REST-based APIs
- Exposure to object-oriented programming concepts or scripting languages, with a willingness to learn .NET technologies
Complete Job Description
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