Technical Support Engineer
Job Summary
Owning the technical support function end-to-end, the contracted Technical Support Engineer will manage client inquiries, resolve issues independently, and escalate complex cases while working remotely during US business hours.
Key Responsibilities
- Own and resolve all inbound technical requests from clients, API vendors, and internal teams, preparing context for escalations
- Act as the first point of contact for technical questions and manage client communication during incidents
- Maintain API documentation, integration guides, and FAQs, ensuring clarity for both technical and non-technical audiences
Required Qualifications
- 2-3+ years in a technical support or integration support role within a software product company
- Ability to read and write basic SQL queries for data investigation
- Experience working with REST APIs, including reading documentation and interpreting responses
- Strong written English skills suitable for diverse audiences
- Experience using AI tools for investigation and documentation tasks
Complete Job Description
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