Technical Support Engineer
Job Summary
To support a growing global team, the full-time Technical Support Engineer will troubleshoot complex issues, manage customer support experiences, and collaborate cross-functionally while working remotely from anywhere in the US.
Key responsibilities
- Own the customer support experience by managing tickets from intake through resolution while meeting SLA expectations
- Troubleshoot complex issues across workflows, configurations, integrations, and platform functionality
- Partner cross-functionally with Product, Engineering, Professional Services, and Customer Success teams to resolve customer challenges
Required qualifications
- 2-5 years of experience in technical support, application support, or customer-facing SaaS support roles
- Technical fluency with enterprise software, web applications, APIs, integrations, mobile platforms, or cloud technologies
- Experience with support tools such as Jira, Zendesk, Freshdesk, or ServiceNow
- Bachelor's degree preferred in Computer Science, Engineering, Information Systems, or related fields, or equivalent practical experience
- Strong troubleshooting skills with the ability to investigate issues methodically and communicate clearly
Complete Job Description
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