Technical Support Engineer
Job Summary
Providing exceptional customer support, the full-time Associate Technical Support Engineer will address and resolve customer concerns through various channels while utilizing remote desktop software and documenting interactions in Salesforce, all in a remote work environment.
Key responsibilities
- Address and resolve customer concerns promptly and positively
- Interact with customers via phone, chat, and email to establish and resolve issues
- Document events and interactions in Salesforce by creating, tracking, and closing cases
Required qualifications
- 1+ years of work experience in a customer service role
- Flexibility in work schedule, including nights and weekends
- Good understanding of Windows/Mac OS and its components
- Strong customer relations and social skills
- Ability to multi-task in a fast-paced work environment
Complete Job Description
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