Technical Support Engineer
Job Summary
Excited to support a remote team, the full-time Technical Support Engineer will drive exceptional customer experiences by assisting clients with building and troubleshooting integrations, while collaborating with Engineering and Product teams to resolve complex issues.
Key responsibilities
- Drive an exceptional customer experience by answering questions and providing guidance on building integrations
- Triage and prioritize customer issues and proposed product features while gathering data on customer trends
- Work closely with Engineering, Product, and Account Management to resolve complex customer issues and integration challenges
Required qualifications
- 3+ years of experience in technical support or engineering
- Understanding of APIs, including REST, GraphQL, and SOAP
- Familiarity with authentication mechanisms such as OAuth 2.0 and JWT
- Comfort with various data formats including JSON, XML, YAML, and CSV
- Ability to read and debug small code snippets in JavaScript, Node.js, or TypeScript
Complete Job Description
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