Technical Support Engineer
Job Summary
As a full-time Technical Support Engineer L2, the successful candidate will manage customer-reported issues, conduct troubleshooting and diagnostics, and ensure timely resolutions while working remotely in a dynamic environment.
Key responsibilities
- Assume responsibility for resolving customer-reported issues to completion
- Conduct research and troubleshoot to identify solutions for customer concerns
- Collaborate with internal teams to escalate and resolve complex issues effectively
Required qualifications
- Over 2 years of experience in IT customer service or IT administration
- Proficiency with Windows Server, Android, iOS, Mac, and virtualization technologies (VMware, Microsoft, Hyper-V)
- BS degree in Information Technology, Computer Science, or a related field is a plus
Complete Job Description
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