Technical Support Engineer
Job Summary
Joining a highly experienced global team, the full-time Technical Support Engineer will serve as the primary point of contact for customers, managing technical inquiries and ensuring successful adoption of the Coralogix Platform in a remote environment.
Key responsibilities:
- Serve as the single point of contact for customers regarding technical matters
- Manage customer support cases from initiation to resolution, ensuring satisfaction
- Establish relationships with technical counterparts to drive product adoption and engagement
Required qualifications:
- 5+ years of experience in a customer-focused technical support role
- Hands-on experience with Cloud DevOps, particularly AWS, Azure, or GCP
- Familiarity with observability tools such as Kibana, Grafana, or Datadog
- BA/BSc degree in Computer Science or equivalent experience
- Proven experience with ELK stack and complex troubleshooting of Kubernetes and Docker
Complete Job Description
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