Technical Support Engineer
Job Summary
To support a growing team, the full-time remote Technical Support Engineer will troubleshoot and manage client technology issues, build rapport with clients, and contribute to a knowledge base while ensuring exceptional service delivery.
Key responsibilities
- Become the go-to expert for troubleshooting Windows devices, Microsoft 365, network infrastructure, and VoIP systems
- Own client communication, managing expectations and ensuring positive outcomes for every interaction
- Contribute to and refine internal documentation to empower team success and support incident resolution
Required qualifications
- Hands-on expertise in troubleshooting and managing Microsoft technologies, including Windows Server and Active Directory
- Strong experience with Microsoft 365, Hyper-V, DNS, and DHCP
- Demonstrated knowledge of advanced networking principles and the ability to troubleshoot firewalls and switches
- Experience with Remote Access Solutions like Remote Desktop and RemoteApps
- A track record of creating internal documentation that supports team learning and growth
Complete Job Description
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