Technical Support Engineer
Job Summary
Providing Level 2 technical support, the full-time Technical Support Engineer will resolve escalated issues, assist with high-priority production incidents, and troubleshoot application behavior while working remotely.
Key responsibilities
- Respond to and resolve escalated technical issues from customers or Tier 1 support
- Assist the Incident Management team in diagnosing and resolving critical production incidents
- Monitor production systems and proactively identify potential issues using observability tools
Required qualifications
- 5+ years of experience in Application Support, Production Support, or Technical Support
- Experience supporting enterprise or SaaS applications in production environments
- Strong understanding of application support methodologies and incident management
- Experience troubleshooting production applications and distributed systems
- Knowledge of SQL for querying databases and troubleshooting data-related issues
Complete Job Description
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