Technical Support Engineer
Job Summary
Providing Level 2 technical support for enterprise manufacturing applications, the full-time Technical Support Engineer will resolve escalated issues, troubleshoot application and data-related problems, and collaborate with engineering and operations teams in a remote work environment.
Key responsibilities
- Resolve escalated technical issues from customers and Tier 1 support
- Analyze application logs and system metrics to troubleshoot issues
- Participate in incident response and contribute to troubleshooting documentation
Required qualifications
- Strong understanding of application support methodologies and incident management
- Experience troubleshooting production applications and distributed systems
- Knowledge of REST APIs and ability to analyze JSON payloads
- Proficiency in SQL for querying databases and troubleshooting data issues
- Ability to analyze application logs and identify root causes
Complete Job Description
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