Technical Support Engineer
Job Summary
Providing remote technical support, the full-time Technical Support Engineer will assist customers with inquiries related to Xylem Water Technologies products, troubleshoot issues, and process sales leads while collaborating with internal teams.
Key responsibilities:
- Answer customer inquiries via phone and email, offering detailed technical information on products and applications
- Qualify and enter sales leads, maintaining up-to-date knowledge of market trends and competitive products
- Support customers with troubleshooting and warranty claims, and develop product support documentation
Required qualifications:
- Bachelor's degree in Engineering or a related field with at least 2 years of relevant experience
- Strong computer skills, including proficiency in MS Office and SAP
- Proficiency in data analysis and simulation software
- Knowledge of chemical process engineering and safety regulations
- Excellent organizational skills and ability to manage multiple projects simultaneously
Complete Job Description
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