Technical Support Engineer
Job Summary
Working remotely in a full-time capacity, the Technical Support Engineer will support customers by resolving inquiries and issues through live chat, email, and occasional phone calls while contributing to documentation and best practices.
Key responsibilities
- Utilize technical expertise to troubleshoot and resolve merchant issues effectively
- Communicate clearly with both technical and non-technical customers, primarily through live chat
- Identify patterns in support inquiries and collaborate with the team to escalate bugs and recommend improvements
Required qualifications
- 2+ years of experience in technical customer support at a SaaS company or similar
- Proficiency with ticketing platforms such as HelpScout or Zendesk
- Basic knowledge of HTML, CSS, and JavaScript
- Ability to work flexible shifts and prioritize issues based on severity
- Strong communication skills in English, both written and spoken
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 47,955 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
