Technical Support Engineer
Job Summary
Working remotely in a full-time capacity, the Technical Support Engineer will manage customer communications during incidents and maintenance, coordinate multi-team projects, and debug technical issues while serving as the senior decision-maker for the support team during business hours.
Key responsibilities
- Serve as the senior decision-maker for the Support team during PT business hours, handling escalations and approvals
- Own incident and maintenance communications, including writing status updates and assessing customer impact
- Coordinate multi-team projects and drive customer integrations from kickoff to go-live
Required qualifications
- 5+ years in Technical Support, Solutions Engineering, or related fields, with experience in a senior capacity
- Proven experience in customer-facing incident or maintenance communication
- Strong command of HTTP, REST APIs, and network debugging
- Ability to operate autonomously and make decisions independently
- Fluency in English at C1 level or above, both written and spoken
Complete Job Description
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