Technical Support Engineer
Job Summary
Working remotely in a full-time capacity, the Technical Support Engineer will diagnose and resolve technical issues, manage installations and upgrades of QAD products, and perform Progress DBA tasks while adhering to quality standards and collaborating with cross-functional teams.
Key responsibilities
- Diagnose and resolve technical issues, ensuring timely resolutions and adherence to Service Level Agreements (SLAs)
- Manage complex and escalated support cases, collaborating with team leads and cross-functional departments
- Maintain detailed documentation of troubleshooting steps and contribute to the organization's knowledge base
Required qualifications
- Bachelor's Degree in Information Technology, Computer Science, or a related field, or equivalent experience
- 3+ years of experience supporting enterprise/ERP products
- 4+ years of experience handling critical escalations and high-impact support cases
- Hands-on experience with Unix, Linux, and Windows Servers
- Expertise in SQL and Progress DBA tasks, including database optimization and backup/restore operations
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 44,214 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
